These Terms of Service ("Terms") govern your access to and use of the website at signandsocial.com, our software, our communications services, and any related products or services provided by 2nd Place Winners, LLC d/b/a Sign & Social ("Sign & Social," "we," "us"). By accessing the Site or using the Services, you ("you," "Customer") agree to these Terms. If you do not agree, do not use the Services.
By creating an account, purchasing a Service, or otherwise using the Services, you acknowledge that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you are accepting on behalf of an organization, you represent that you have authority to bind that organization to these Terms.
Sign & Social provides a managed AI service designed for licensed residential real estate professionals. Depending on the tier and add-ons you select, Services may include: voice-trained content production, an AI receptionist for inbound calls and chat, contact and transaction orchestration, a managed customer-relationship-management sub-account, IDX-ready websites, ongoing strategy and training (the Live AI Academy), and related tools.
We may modify, enhance, or discontinue particular features from time to time. We will provide reasonable notice of material changes that would adversely affect existing customers.
To use the Services you must:
You are responsible for all activity in your account. We may suspend or terminate an account that violates these Terms.
The Service fees applicable to your account are those displayed on the Pricing page at the time of purchase, or those agreed upon in a separate order form. Founding-member rates are honored for as long as your subscription remains continuously active.
Onboarding fees are charged at the time of sign-up. Monthly recurring charges begin on day 31 of your founding-cohort onboarding window, unless otherwise stated. Annual prepays are charged in full at the start of the annual term. You authorize us (and our payment processor) to charge the payment method on file for all fees due.
Fees are exclusive of applicable taxes. You are responsible for paying any sales, use, value-added, or similar taxes imposed on the Services by any taxing authority.
Onboarding fees are generally non-refundable. The one exception is our 7-Day Cadence delivery commitment: if your Cadence AI receptionist is not live and taking calls within seven business days of your onboarding kickoff (Pro and RMD tiers), we will refund the onboarding fee upon written request, and you keep what has been built so far. Recurring monthly fees are not refundable for the period in which they were billed, but you may cancel future renewal at any time. Annual prepays are non-refundable for unused months once the term has begun.
You can cancel your subscription at any time by emailing Aaron@SignAndSocial.com or calling (765) 676-2425. Cancellation takes effect at the end of your current billing period. Monthly subscriptions auto-renew each month at the current applicable rate (founding-member or standard, as applicable). Annual subscriptions auto-renew each year unless you cancel before the renewal date. We may also terminate your subscription as described in Section 13.
You agree not to use the Services to:
You are responsible for ensuring your use of the Services complies with the rules of your brokerage and the laws of every jurisdiction in which your business operates.
You retain all rights, title, and interest in and to the data and content you submit to the Services ("Customer Data"). You grant us a limited, non-exclusive, royalty-free license to host, process, transmit, display, and otherwise use Customer Data solely to provide and improve the Services for you.
The voice profile we train on your writing and voice samples is created on your behalf for your sole use. We do not contribute your Customer Data to public AI training pools or share your voice profile with other customers.
You represent that you have all necessary rights and consents to submit Customer Data to the Services, including consent from your contacts to be communicated with as you direct.
We maintain reasonable backups of Customer Data. Upon written request, we provide an export of your data in standard formats. If you cancel, you may export your data within 30 days of cancellation; after that we may delete it from active systems consistent with our data retention practices.
By providing your phone number and opting in to SMS, you consent to receive text messages from us (or from your own Sign & Social-managed business numbers) consistent with the disclosures shown at opt-in. Message frequency varies. Message and data rates may apply.
You may opt out of marketing SMS at any time by replying STOP. Reply HELP for help. You may opt out of all SMS, including transactional, by emailing Aaron@SignAndSocial.com. We comply with applicable U.S. telecommunications laws, including the Telephone Consumer Protection Act. As a Customer using our Services to communicate with your own clients, you are responsible for obtaining proper consent from those clients and for honoring their opt-outs.
The Services rely on third-party providers including, but not limited to, HighLevel, Orgo.ai, Cloudflare, and the providers of underlying AI models (e.g., Anthropic, OpenAI, Google). Your use of those providers' features is also subject to their own terms. We are not responsible for outages, downtime, or actions by these third parties beyond our reasonable control. We will, however, use commercially reasonable efforts to mitigate the impact on your account.
The Services are provided "as is" and "as available." To the maximum extent permitted by law, we disclaim all warranties, express or implied, including any implied warranties of merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.
We do not warrant that the Services will be uninterrupted, error-free, or that any defect will be corrected. AI-generated outputs may contain errors; you are responsible for reviewing and approving outputs before publishing them to third parties. We provide no warranty regarding the suitability of AI-generated outputs for compliance with real-estate, fair-housing, or any other regulatory requirement — that responsibility remains with you and your brokerage.
To the maximum extent permitted by law, in no event will Sign & Social or 2nd Place Winners, LLC be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, revenue, data, goodwill, or business opportunity, arising from or related to these Terms or the Services, even if we have been advised of the possibility of such damages. Our total cumulative liability arising out of or related to these Terms or the Services is limited to the amount you have actually paid to Sign & Social in the twelve months immediately preceding the event giving rise to the claim.
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability; in those jurisdictions, our liability is limited to the maximum extent permitted by law.
You agree to defend, indemnify, and hold harmless 2nd Place Winners, LLC, its officers, directors, employees, and contractors from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to (a) your use of the Services, (b) your violation of these Terms, (c) your violation of any applicable law or third-party right, or (d) any content or communications that you direct the Services to send to your own clients.
These Terms remain in effect for as long as you use the Services or have an active account. We may suspend or terminate your access to the Services at any time, with or without notice, if we reasonably believe you have violated these Terms, engaged in fraudulent or harmful activity, or used the Services in a way that creates risk to us or to other users. Sections that by their nature should survive termination (including ownership of data, disclaimers, limitation of liability, indemnification, and governing law) will survive.
We may update these Terms from time to time. If a change is material, we will provide reasonable advance notice through the Site or by email to active customers. Your continued use of the Services after the effective date of the change constitutes acceptance of the updated Terms. If you do not agree to a change, your remedy is to stop using the Services and cancel your subscription.
These Terms are governed by the laws of the State of Alabama, United States, without regard to its conflict-of-laws principles. You and we agree that the state and federal courts located in Shelby County, Alabama will have exclusive jurisdiction over any dispute arising out of or relating to these Terms or the Services, and each party irrevocably consents to personal jurisdiction and venue in those courts. To the extent any dispute is not subject to court jurisdiction, the parties agree to resolve it through binding arbitration administered by a recognized arbitration provider in Alabama.
For questions about these Terms or service-related issues, contact us at:
2nd Place Winners, LLC d/b/a Sign & Social
Columbiana, Alabama 35051, United States
Email: Aaron@SignAndSocial.com
Phone: (765) 676-2425
